AI Summary

The website of Komatsu.co.nz presents a major issue with its outdated design, making it difficult for users to navigate and find necessary information. There are numerous reports of customers experiencing delays in receiving products ordered through the site, leading to frustration and dissatisfaction. Komatsu has faced controversies related to environmental impact, with allegations of not implementing sustainable practices in its operations. The company has been involved in lawsuits regarding patent infringements, casting doubts on its ethical standards. Customer reviews highlight poor customer service from Komatsu, with complaints about unresponsive staff and lack of assistance. Despite being established in 1921, Komatsu's website does not reflect a modern and customer-centric approach, lacking essential features and interactivity. The company's reputation has been marred by scandals involving bribery and corruption, raising concerns about its integrity. Additionally, there have been instances of product defects in Komatsu machinery, posing safety risks to users and impacting its credibility. Overall, Komatsu.co.nz falls short in providing a user-friendly experience and fails to address critical issues affecting its reputation.